Last Updated: July 24, 2026
At TuitionOn, we strive to provide a reliable platform that connects students and parents with qualified tutors. We are committed to delivering quality services and ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed.
By using our website, https://tuitionon.com/, you agree to this Refund Policy.
Refund eligibility depends on the type of service purchased and the circumstances surrounding the request. All refund requests are reviewed individually to ensure a fair outcome.
If TuitionOn charges registration, subscription, or service fees:
Fees paid for completed services are generally non-refundable.
Refunds may be considered if a payment was made due to a technical error or duplicate transaction.
Any promotional or discounted fees are non-refundable unless otherwise stated.
If a tutoring session is cancelled:
A refund may be considered if:
The tutor cancels the session and no suitable replacement can be arranged.
The session cannot be conducted due to a technical issue on TuitionOn’s platform (where applicable).
A duplicate payment has been successfully verified.
Payment was processed incorrectly due to a system error.
Refunds will generally not be provided if:
The student fails to attend a scheduled session.
The cancellation is made after the scheduled session has started.
The student is dissatisfied with academic results or performance after the tutoring service has been delivered.
Incorrect information was provided during booking.
Services have already been successfully delivered.
Users should notify TuitionOn as soon as possible if they need to cancel a booking.
Refund eligibility may depend on:
The reason for cancellation.
The timing of the cancellation.
Whether the tutoring session has already taken place.
If you believe you have been charged more than once for the same service, please contact us immediately with your payment details. After verification, any confirmed duplicate payment will be refunded to the original payment method.
Once a refund request is approved:
Refunds are generally processed within 7–10 business days.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
To request a refund, please contact us with the following information:
Full Name
Registered Email Address
Phone Number
Payment Reference or Transaction ID
Date of Payment
Reason for the Refund Request
Our support team will review your request and respond as soon as possible.
TuitionOn reserves the right to modify this Refund Policy at any time. Any updates will be published on this page with the revised effective date.
Continued use of our website after changes are posted constitutes acceptance of the updated Refund Policy.
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:
TuitionOn
Email: info@tuitionon.com
Phone: +91 93052 19967
Office Address:
AFOF074, Fourth Floor,
Gaur World Smart Street,
Sector 16B,
Greater Noida West,
Uttar Pradesh – 201301,
India
